Refund & Cancellation Policy
Last updated: 2026-07-01
Overview
We aim to keep our service clear and fair. This policy explains how cancellation and refund requests are handled for marketing management packages and other services.
Cancellation before work starts
Customers may request cancellation at any time before work on the service has started. In this case, the amount paid is refunded in full, according to the payment method used.
Refunds after work has started
If work has started or part of the service has already been delivered, the refund request is assessed fairly based on the unfinished portion of the package, after deducting the value of the work and time already completed.
If we cannot deliver the service
If Tayson Digital is unable to provide the agreed service for any reason, the customer is entitled to a refund for the undelivered portion of the service.
How to request a refund
All cancellation and refund requests must be submitted through the official contact method shown on the website (WhatsApp). Please include the package name and order date to speed up processing.
Processing time and payment methods
Refund requests are reviewed and answered within 3 to 7 business days. The refund method is subject to the limitations of the original payment method, and the time for the amount to appear may vary depending on the banking provider.
No misleading guarantees
Our services are marketing management and execution, and do not include any guarantee of specific outcomes such as a number of sales, followers, reach, or engagement. Refunds are not based on achieving a particular result, but on the work actually delivered under the agreed service.